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ORDERS

Is my order shipping fee free?
All one-time purchase order shipping to 48 contiguous states ship for FREE.

Find out more on Shipping & Delivery here | Shipping policy
We aim to process your orders as soon as possible so you can enjoy your favourite Vital Nutritive booster.

Orders that come in before noon 12 noon (Mountain Time), we will be able to process, fulfill and ship it out on the same day.
We try our best to have our average order processing and fulfilment done and ship out within 2 business days (excluding Saturday and Sunday are not considered business days) under any circumstances.

Purchases made after 12 noon will not begin processing until the next day morning (Mountain Time).
Orders are typically shipped the following business day by 12 noon (Mountain Time).
If you place your order after 12pm noon (Mountain Time) on a Friday, your order will begin processing the following week on business day Monday.
Please consider this when placing your order.
An Order Summary email will be sent to you with an order confirmation immediately after your order is placed. This  order confirmation email is sent to you immediately after your order is placed.

A Shipment confirmation email with tracking information will be sent to you once your order has been processed for shipment.
We will provide you with a tracking number once the package leaves our US warehouse and will be sent to your email within 24 hours.

Once your order ships from our warehouse, you will receive the order status as such - order processed, out for delivery, and delivery confirmation emails with tracking information.

If you are unable to track the remainder of your order after the third business day, please provide your order number in your email to support@vitalnutritive.com
When you complete your order, we received the order and typically start the order fulfilment process in order to be able to ship out within 24 hours.
This strict process allow us to fulfil your order and send to you in a couple of days.
This makes it very difficult for us to make changes to an order. We are unable to allow adjustments, or edits to existing orders.

Once an order is placed, unfortunately the products and your shipping information may not be changed.
Orders are typically shipped the following business day by 12noon (Mountain Time).
Once an order has shipped, it can not be canceled and will only be refunded upon approved Refund request.

You will need to place a separate order for the desired item, or cancel the order with Customer Excellence team before it ships by emailing us at support@vitalnutritive.com or using our chatbot/help desk icon at the bottom right of our shopping site.  After cancelling, you are free to reorder whatever you’d like.

There is no guarantee our customer support team can help you cancel, edit the order in time but we will always do our very best.
It is very important you purchased only when you are clear and final on the decision.

At Vital Nutritive, we stand behind our products and confidently offer a 60-day money-back guarantee* valid to all U.S customers. It is our goal to leave you 100% satisfied with your experience and with our products.

Why 60 days?
All products are of high quality and standards and have to meet our strict guidelines and high standards.
Most of the products total servings are over 30 days thus we urge you to take the full 60-days to try the product.
We believe in our quality of our products thus please allow your body to have enough time to see the best positive results.

If you have any underlying health issues, we advise you the first thing to do is to always check with your medical health doctor before making any purchase. Get yourself a professional medical advice clarity and clear off on your intended purchase using the "Supplement Facts" and "Ingredients" tabs in any of our product pages.

If you're not satisfied with your Vital Nutritive purchase, you can request for a refund within 60 days from the date the order is delivered with the below refund eligibility conditions. Please continue to read more in the next Refund policy.

*Terms & Conditions
- You do not need to Return your products to us
- We do not accept any Returns back to us and if you insist there will be a chargeable fee of USD7 which will be deducted from your total Refund amount.
There are many cost we incurred in between (free shipping to you) and this USD7 fee is for restocking the products back into our inventory. 
Our Green Returns initiative is our first effort, please be conscious and considerate so we can all reduce additional shipment pollution. 
- Refund for the same product is allowed at a maximum of 2 times/ not more than 2 times in a full year (365 days from the day of that product first purchase) for each household. If there are products that exceed the 2 times Refund eligibility, a partial refund will be awarded.

How to contact us for "Refund of your order" ?
You must notify our Vital Nutritive customer excellence team immediately via email at support@vitalnutritive.com no later than 60 days after purchase.
You do not need to return your order/item(s) back to us and save on the return fee because of our Green Returns initiative.
 Our mission and direction to grow our business as an environmental conscious and friendly brand, we recommend that you keep the intended Return product or give it to your love ones/ friends or family.
*To learn more please visit Shipping under Green Returns to learn more.

Your health is the utmost importance so make sure to purchase with full clarity! 
Please read more of our Refund Policy carefully at our PAYMENTS section below for full details.
If an order is damaged in transit to you, you will need to provide us a photograph of the damaged goods as proof and for insurance purposes.
We will then be able to process credit you for the damaged product cost but we kindly request a photograph of the damaged goods for insurance purposes.
If your order takes more than 2 weeks to deliver and has no order status update from 'Out for Delivery' status for over 1 week, please write to us at support@vitalnutritive.com for us to investigate with the shipping partner.

At the same time, please let us know if you would want a replacement order? We will send out a replacement order as soon as possible.

PAYMENTS

We accept all major credit and debit cards:
Visa®, MasterCard®, American Express®, Maestro®, iDEAL, as well as Paypal, Google Pay, and Apple Pay. We currently do not accept  Discover®.
Yes you can put a different Shipping address from your billing address.
We encourage you to share Vital Nutritive products with your family and friends.

Please take note your billing address must match the address on file for form of payment.
Unfortunately, we are unable to process orders over the phone. We encourage you to place your order on our website.
If you face any issue making your purchase, please feel free to contact us and we will be happy to help guide you through the process.
Only be one promo/ discount code can be used per order.
Yes it will expire, all promo codes come with an expiration date at the time they are issued so that you can plan your shopping accordingly.

Please keep in mind, promo codes cannot be combined or swapped.
To obtain a refund, reach out to our customer support team no later than 60 days after purchase by emailing support@vitalnutritive.com, or message us at our on-site chat box icon on the bottom right.
- Refunds are only issued for items that are successfully delivered.
- Refund is not eligible for orders sent wrongly due to wrong address given in order.
- Vital Nutritive does not provide refunds for orders that were reported lost in transit. Additionally, replacements for orders lost in transit are not eligible for a refund.
- Please include your order number and the items that you wish to return for a refund to expedite the process.
- Please give us at least 1-2 days, we need your kind understanding to take some time allocated to process your refund.

Once it is past our 60 days guarantee period, strictly no refund will be able to carry out.

If you made a single item/unit purchase
We offer a full refund regardless of the amount of product used/opened or unopened, as long as:
- the return request has been made within the 60-Days of the delivery date
- the product has not been requested and processed for refund more than 2 times in a full year (365 days from the day of that product first purchase) for each household.

If you want to refund specific product(s) within your order, a bundle or entire order products
We will only refund 50% of the entire order purchased (minus the shipping fee). Vital Nutritive works hard towards our Green Returns, hence there is no need to return back to us. To reduce wastage even if you do not like the product, please give it to someone else who needs and can benefit the nutrients from the supplements.
Example: Bundle of 3 Units of Vital Multi Collagen, we will refund 50% of the purchased amount minus the shipping fee amount.

Only one refund transaction is allow for an order
You can select various product(s) within an order for the refund one time only.
We are unable to refund more than twice for that same product, in a full year (365 days from the day of that product first purchase) for each household.
 If there are products that exceed the 2 times Refund eligibility, our customer support team will validate on a case by case basis if a partial refund should be awarded.

We trust you as our dear customers by the second time of buying and trying our products, you will be able to make a well informed decision.
We are here to build a big community of healthy individuals!

Which items are non-refundable?
- Shipping cost
- Orders that are lost in transit/delivery
- Items marked as final sale
- Gift Cards
- Free gifts or promotional items with retail value
- Items purchased with rewards points


How soon will I get my refund?
You will be automatically refunded back to your original method of payment within 10-14 working days.
Please allow up to 7-14 days for your financial institutions to process the refund. In some cases, it may take longer before a refund is officially credited back to your card or account depending on your financial institutions.

If a refund has been completely processed by Vital Nutritive, the issue will be the responsibility between you and your financial institution.

Under no circumstances does any replacement or refund establish a concession by Vital Nutritive. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

 
Vital Nutritive uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

Vital Nutritive is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.
To have a better shopping experience and check out quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you are using.

You can delete your card details by unticking ‘remember my payment details’ on the payment page. If you change or add a new address, you will need to re-enter your card details.