If you visit or shop at vitalnutritive.com you accept these terms and conditions. Please read them carefully.
Purchases will ONLY be refunded to the same payment company and account used for the original purchase.
To obtain a refund, reach out to our customer support team no later than 60 days after you have received your purchased order by emailing firstname.lastname@example.org, or message us at our on-site chat box icon on the bottom right.
- Please include your order number and the items you wish to get your refund to expedite the process.
- Please give us at least 1-2 days, we need your kind understanding to take some time allocated to process your refund.
Eligibility for Refund:
- Refunds are only issued for items that are successfully delivered.
- Refund for the same product is allowed at a maximum of 2 times/ not more than 2 times in a full year (365 days from the day of that product first purchase) for each household. If there are products that exceed the 2 times Refund eligibility, a partial refund will be awarded.
Once it is past our 60 days guarantee period, strictly no refund will be able to carry out.
Not eligible for Refund if:
- your order is sent wrongly due to wrong address you gave in your order
- your order is reported lost in transit. Additionally, replacements for orders lost in transit are not eligible for a refund
- Once it is past our 60 days guarantee period, strictly no refund will be able to carry out.
Please Note Refund:
If you made a single item/unit purchase
We offer a full refund regardless of the amount of product used/opened or unopened, as long as:
- Refund request has been made within the 60-Days of the delivered date
- The product has not been requested and processed for refund more than 2 times in a full year (365 days from the day of that product first purchase) for each household.
If your order is more than one unit, a bundle order
- You can select various product(s) within an order for the refund one time only.
- We will only refund 50% of the entire order purchased (minus the shipping fee).
Example: Bundle of 3 Units of Vital Multi Collagen, we will refund 50% of the purchased amount minus the shipping fee amount.
Which items are non-refundable?
- Shipping cost
- Orders that are lost in transit/delivery
- Items marked as final sale
- Gift Cards
- Free gifts or promotional items with retail value
- Items purchased with rewards points
How soon will I get my refund?
You will be automatically refunded back to your original method of payment within 10-14 working days.
Please allow up to 7-14 days for your financial institutions to process the refund. In some cases, it may take longer before a refund is officially credited back to your card or account depending on your financial institutions.
If a refund has been completely processed by Vital Nutritive, the issue will be the responsibility between you and your financial institution.
Under no circumstances does any replacement or refund establish a concession by Vital Nutritive. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.